Shop Notes and FAQ


Welcome! Here are some things you might want to know ︎︎


︎How should I see product details?

Checking product details before purchasing is strongly encouraged! Clicking on any product image should lead you to a spec page for items, where you can see the size and media.



︎ About Handmade Product:

For Risograph, silkscreen, and other handmade collectibles, please note that slight variations may occur in the trimming size/ registration. If you are okay with that, welcome to hit purchase!



︎ Shipping:

I usually try to ship whenever I’m free, but please allow up to a week for items to be shipped. You will receive an email confirmation for tracking after the item(s) are on the way. If you haven’t received a notification 1 week after purchasing, you are more than welcome to send me a message! It could be a system or human error.



︎ Lost or damaged?

Send me a message through email! I will help within my capacity to track the item. In case of damage upon arrival, I would really appreciate if you could send me 1+ photos:)



︎Is this shop always open?

For the most part, but not necessarily always! I will close when travelling/ out of studio times. The best way to keep track is by following my Instagram, I post stories when I have status updates!



︎Do you sell anywhere else?

Before this shop is open, I sell in-person at fairs in NYC when I get a chance, but I want to make them more accessible, wherever you’re based. I do give discounts at in-person fairs, so stay tuned! In the past, I have also made consignment with Printed Matter and the Minnesota Center for Book Arts.



︎I have more specific questions!

Shoot a message here︎ or email me at adazejunshen@gmail.com. I will try my best to answer in time.

︎ Brief Terms and Conditions Before Purchase:


  • All orders are subject to acceptance and availability, and items in the shopping cart are not reserved before completion and may be purchased by other customers. In case of errors, product quality issues or omissions in the order, the shop reserve the right not to complete and cancel the order.

  • The shop accepts card payment (VISA, MasterCard, American Express, and Discover) and PayPal. The shop does not store customer credit card information after completing the transaction. No information will be disclosed to third parties. Shipping and sales tax is calculated when purchasing and customer can select their carrier services. All prices are shown in USD.

  • Any warranty claims should be resolved by contact through message or email and supply with details. You can complain up to two weeks after delivery of goods.

(But hey, I’m always happy to help! Let me know the issue and let’s work on it together)



Ada Zejun Shen
-illustration-


Contact: INSTAGRAM
EMAIL: adazejunshen@gmail.com